Guarantee / Warranty Info

Our office furniture products are built to the highest standards, using the very best components available and our office working lines conform to BIFMA, DIN NORM & BS standards or similar.  Our office furniture ranges are subjected to continuous rigorous and exacting tests of quality, durability and design.

Through our suppliers, we are happy to offer a fully supported guarantee on structure, moving parts and upholstery, subject to acceptable levels of commercial wear and tear. Notwithstanding any shown guarantee, we shall endeavour to help you with any problem that may arise. Guarantee cover periods vary from product to product and vary according to original source/supplier.Many office furniture items have a five year guarantee and all items have a minimum of one year guarantee unless stated otherwise.

Guarantee cover is similarly honoured for those purchases delivered to remote post code areas including those off the UK mainland however, in such cases the buyer will be responsible for carriage costs of replacements and/or recovery in any claim. Please note that goods that have been sold as Special Offers or, that have been discounted further than that of our normal listed website price, will automatically be given a maximum one year guarantee regardless of any other shown.

Whilst we, Project X Office, do everything possible to make sure the information contained on this website is correct and up to date we take no responsibility for errors that may occur in this literature and reserve the right to alter product specification without prior notice.

Colours and textures are an approximation only and cannot be expected to truly represent the actual colours of the chairs due to the colour limitations of the internet. The arms and wheeled bases on chairs may alter slightly in shape or design from those shown on the website. Such slight alterations do not normally necessitate replacing the picture however, any significant structural changes would be dealt with accordingly.

The following are typical minimum levels and many of our office furniture products actually show higher ratings. All foams used are fully fire retardant.

Fabrics conform to abrasion testing in excess of 75,000 rubs.

Flammability conforms to a minimum level of:
BS EN 1021-1 1994 (cigarette)
BS EN 1021-2 1994 (match)
BS 7176 1995 Low hazard
BS 5852 1994 Part 1 Ignition Source Crib 5.

The gas lifts used in the manufacture of all swivel chairs are heavy duty and in many cases they are stress load tested to 154 kilos / 25 stones. The chair frame structure may have a greater or lesser rating that this.

Our furniture is normally dispatched in packaging which is to a minimum standardised triple walled 8mm cardboard box. Great care is taken in ensuring the internal protective packaging is sufficient and includes various methods such as protective sleeves between the upholstery sets (which are also wrapped in polythene bags - with non-suffocation warnings), foam and/or poly blocks, bubble wrap and cardboard sleeves around brackets and metal components etc.; bolts are sent in blister packs and easy to follow line drawing assembly instructions are included in each carton. Boxes may also be double nylon banded as a final security measure.