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COVID 19 Update | We are operating as normal | Please note, that due to higher than usual levels of enquiries, it may take us longer than normal to respond. Please bear with us.

Frequently Asked Questions

 - Standard delivery on all our products is FREE to the UK Mainland. 

 - This excludes Scottish Highlands, Northern Ireland, Ireland, Isle of Wight, Isle of Man, Shetland Islands or Surrounding UK Irelands. For these or any other Overseas/Offshore locations please e-mail us at info@projectxoffice.co.uk 

 - We also offer paid upgrade service for Express Delivery on some items.

 - We accept secure card payments via SagePay & Paypal - including major credit and debit cards: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro, Solo, AMEX, Diners and JCB.

 - We also accept payments via BACS/ Online Banking. To pay via this method - simply choose the 'Pay by Bank Transfer' at checkout. 

Your goods will be shipped by our designated UK distributors using 3rd party professional courier services.

Estimated delivery times are shown below (these are guidelines only and may vary depending on the type and quantity of products you are ordering)

Chair/Seating: 1-5 working days

Furniture: 1-10 working days

Bespoke/ Upholstered Items: 5-15 working days

We're happy to help where possible - so If you are looking at a larger quantity please contact us on 0330 1228570 or email us at info@projectxoffice.co.uk to discuss your requirements. 

If you’re not in when your delivery arrives - the driver will leave a card with instructions on how/where to collect your parcel.

Your goods will normally be taken back to the depot to await new delivery instructions - but occasionally they may be left with a neighbour.

The information you need to re-arrange your delivery will be printed on the card the courier leaves.

We try to be as flexible as possible - but multiple failed deliveries may result in us having to charge you for before re-attempting delivery.

No - we offer a guest checkout option, but if you wish, this can be converted to a full account at a later date.

If you would like to return something, please refer to our returns policy or alternatively, contact our customer service team for assistance.

We can be contacted by email at info@projectxoffice.co.uk or by telephone 0330 122 8570. Our normal office hours are 9.00am to 5.00pm Monday to Friday
Yes - we are happy provide a professional office furniture installation service if you need this service. The charge for installation is calculated on a project basis.

If you would like to discuss your installation/assembly service needs - please contact us either by email at info@projectxoffice.co.uk or by telephone on 0330 122 8570
All prices advertised on our website INCLUDE VAT at 20%.
For larger projects - we are happy to provide FOC space plans in support of our proposals.

Our office design and planning team have extensive experience  and can enhance your office design/ re-fit project with their creative input.

If you would like to discuss your space planning service needs - please contact us either by email at info@projectxoffice.co.uk or by telephone on 0330 122 8570

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