Shipping and Delivery
**FREE DELIVERY** to UK Mainland Postcodes (Not including Highlands and Islands)
- England, Scotland, Wales : FREE DELIVERY
- Northern Ireland: : Price for delivery on application
- Highlands & Islands: Price for delivery on application
- Republic of Ireland: Price for delivery on application
- Rest of EU: NO SHIPMENTS POSSIBLE
- Rest of the World: NO SHIPMENTS POSSIBLE
- Once we are in receipt of cleared payment, goods will be shipped by our designated distributors using 3rd party professional courier services.
Estimated delivery times are shown below (these are guidelines only and may vary depending on the type and quantity of products you are ordering)
Chair/Seating: 1-5 working days
Furniture: 7-10 working days
- Delivery will be to GROUND FLOOR ENTRANCE ONLY
- Please note that our couriers do not deliver at the weekends.
- If you need something by guaranteed next day delivery, please contact us and we'll do our best to arrange this. There will normally be an additional charge for this service.
- Unusually heavy items may take extra time to deliver. Please contact us if you have an urgent order in such cases.
- You may have your order despatched to your home/billing address or if more convenient or you are buying a gift you may choose a separate delivery address.
Items out of stock:
Normally the items listed on our website are in stock. In the event that an ordered item is out of stock we will notify you of this by email and give you an estimated delivery time for the item. If the new delivery date does not meet your expectations then you are free to change or cancel your order.
Many customers ask us for special instructions to be conveyed to the delivery driver eg asking him to call before delivery or to leave goods in specific places if out etc. We can put these instructions on our on-line shipping booking form but we cannot guarantee that the driver will comply with the instructions, they are not obliged to do so, all they are obliged to do is to deliver the goods on time and get a signature from the recipient. We can only guarantee that we have made the booking correctly and that we have loaded the goods onto the carrier’s van on time, we have no control over the internal operations of another company’s organisation.
What if you are not in when the delivery is attempted?
If you are not in when the goods are delivered, the goods will not be left, a signature is required. It is the only way we can guarantee that the goods have been delivered. If out the driver will leave a card and attempt once (sometimes twice) more to deliver the goods. If you are out for the subsequent attempts the goods will be retained at the delivery company’s depot for about 2 days awaiting your call. If you do not call the goods will be returned to us, this incurs a return delivery charge of £15 + vat to us. If you subsequently call us requesting the goods you will be charged the return delivery charge plus a new delivery charge.
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