Returns Policy:

Project X Office offer a 100% satisfaction guarantee on all products purchased.

All products are covered with a component warranty. In the event of damaged or faulty component we should be able to arrange a swap part directly with the manufacturer without the need to return to our premises.

If you are dissatisfied with your purchase for any reason whatsoever you may, within five (5) days of the delivery date of said items, notify our customer service department by email at customerservice@projectxoffice.co.uk that you would like to return the goods, SUBJECT TO THE EXCEPTIONS SET OUT IN CLAUSE BELOW.

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It is your responsibility to pay for and arrange the return of the goods, "as new", and with the original packaging. Any money which Project X Office has received from you in relation to the returned goods will be refunded in full to you within 30 days of receipt of the goods by us, provided that the goods are in the same condition they were in at the time of delivery.

If no emailed notification stating that you wish to return the goods has been received by Project X Office within five days after the day of delivery, you shall be deemed to have accepted the goods and be liable for any sums still owed to us.

If you are returning goods, you have to make your own arrangements for shipping the goods to our premises and at your own cost. On successful receipt of the returned goods we will refund the full amount (excluding any postal or courier charges) within 30 days. If we are collecting goods on your behalf then we will deduct the cost of collection from your refund.

Goods will only be accepted for return if unused and in a re-saleable condition and in original packaging. Unless the product is being returned due to a manufacturing fault or supplier error, we will impose handling charges as detailed below:

Charges:

• Seating - £30 or 15% of the invoice value, whichever is the greater, for Chairman, Club and Tub chairs the charge is 25% or £60, whichever is the greater. Additionally if the product needs re-boxing a charge £15 collection and re-stocking fee per carton will be implemented
• Desking/Workstations: £25 per unit
  

Credit will be issued only after goods are inspected and approved and will be based on Buyer's cost for the goods in question, less any costs such as handling, transport and repackaging as deemed by PROJECT X.

It is the responsibility of the customer to obtain proof of dispatch/collection. All returned goods will be inspected and we reserve the right to charge for incomplete returns, orders placed in error or not wanted prior to any credits being raised.

These warranties do not affect your statutory rights.

Returns Address

We normally arrange for returns to be sent directly to our manufacturers. Please contact us for the relevant address to return your goods to.

Items Damaged in Transit

Please inspect the goods upon delivery. The courier is obliged to wait while you inspect the goods. If any items were damaged in transit, we ask that you report it to us within 48 Hours. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we will issue a replacement or full refund to you via your original payment method.

Items Faulty on Arrival

If your items are faulty on arrival, you have 5 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.