Returns Policy:
Project X Office offer a 100% satisfaction guarantee on all products purchased.
All products are covered with a component warranty. In the event of damaged or faulty component we should be able to arrange a swap part directly with the manufacturer without the need to return to our premises.
Product Returns
Goods will only be accepted for return if unused and in a re-saleable condition and in original packaging. Unless the product is being returned due to a manufacturing fault or supplier error (See Below), there will be a handling charge of £30 or 15% of the invoice value, whichever is the greater, for Chairman, Club and Tub chairs the charge is 25% or £ 60, whichever is the greater. Additionally if the product needs re-boxing a charge of £ 8 per operator chair and £ 15 per executive chair will be implemented.
All returned goods will be inspected and we reserve the right to charge for incomplete returns, orders placed in error or not wanted prior to any credits being raised. These warranties do not affect your statutory rights.
Please be aware it can take upto 10 days for the courier to collect a return request and return inspections are only done on two days a week - These warranties do not affect your statutory rights
Defective Products / Damaged Items
Our obligation is to replace any damaged parts, if the item has been delivered with a damaged replaceable part we will send a replacement to you - However you must notify us within 48 hours that the item has damage. We will not replace chairs that have replaceable damaged parts, chairs will only be replaced if the parts are not replaceable.
Products can returned by you because of a manufacturing defect/fault will be refunded in full only if they are returned in the same packaging as they were delivered and once they have been checked and confirmed defective by our returns department (including the cost of sending the Products to you, and the cost of returning the Products to us).
Alternatively, if we and you agree, we may supply you with a replacement product - Items that are returned for any reason apart from the above will be have our standard handling charges applied.
It is the responsibility of the customer to obtain proof of dispatch/collection. All returned goods will be inspected and we reserve the right to charge for incomplete returns, orders placed in error or not wanted prior to any credits being raised.
These warranties do not affect your statutory rights.
Returns Address
We normally arrange for returns to be sent directly to our manufacturers. Please contact us for the relevant address to return your goods to.
Items Damaged in Transit
Please inspect the goods upon delivery. The courier is obliged to wait while you inspect the goods. If any items were damaged in transit, we ask that you report it to us within 48 Hours. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we will issue a replacement or full refund to you via your original payment method.
Items Faulty on Arrival
If your items are faulty on arrival, you have 5 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Guarantee
1 year mechanical parts replacement warranty, (excluding foam and fabric, wear and tear). We reserve the right to modify and improve chairs without notice. Replacement parts shipped to standard, mainland UK delivery point
Leather Chairs
All leather chairs are leather faced with simulated leather frames, unless otherwise stated.
