Returns Policy

Returns Policy:

In the unlikely event that you have to return any products to us you should be aware of the following:

All products are covered with a component warranty. In the event of damaged or faulty component we should be able to arrange a swap part directly with the manufacturer without the need to return to our premises.

Product Returns

We would hope that all of our customers are happy with their new products, however, in the unlikely event that the product is faulty or if you change your mind for any reason, we are happy to offer you a refund, provided that:

  • The goods returned are returned within 7 days of delivery and in a resalable condition.
  • The goods are unused, and fully unassembled.
  • The goods are in their original packaging in a new and re-saleable condition.

Unless the product is being returned due to a manufacturing fault or supplier error (ie/ you have a change of mind, or do not like the colour/style etc) a collection charge will apply.

  • Collection Charges
    • £30 + vat or 15% of the invoice value, whichever is the greater
    • For all Jahnke products and heavier items such as Chairman, Club and Tub chairs, Furniture/Desking/Workstations the charge is 25% or £60 + vat, whichever is the greater.
    • Additionally if the product needs re-boxing - an additional charge for replacement packaging will be implemented.

 

Your refund or exchange will be processed once we are in receipt of the goods. We reserve the right to refuse a refund on an item that has not been returned in a fully re-saleable undamaged condition, or that is not in its original packaging. This does not affect your statutory rights.

Please be aware it can take up to 10 working days for the courier to collect a return request and for us to receive confirmation from our distributors/manufacturers that the goods have been inspected and accepted for credit. These warranties do not affect your statutory rights

Defective Products / Damaged Items

Our obligation is to replace any damaged parts, if the item has been delivered with a damaged replaceable part we will send a replacement to you - However you must notify us within 48 hours that the item has damage. We will not replace products that have replaceable damaged parts, products will only be replaced if the parts are not replaceable.

Products being returned by you because of a manufacturing defect/fault will be refunded in full only if they are returned fully un-assembled and in the same packaging as they were delivered and once they have been checked and confirmed defective by our returns department you will be refunded via the same method used to originally purchase the goods (including the cost of sending the goods to you, and the cost of returning the goods to us).

Alternatively, if we and you agree, we may supply you with a replacement product - Items that are returned for any reason apart from the above will be have our standard handling charges applied.

It is the responsibility of the customer to obtain proof of dispatch/collection. All returned goods will be inspected and we reserve the right to charge for incomplete returns, orders placed in error or not wanted prior to any credits being raised.

These warranties do not affect your statutory rights.

Returns Address

We normally arrange for returns to be sent directly to our manufacturers. Please contact us for the relevant address to return your goods to.

Items Damaged in Transit

Please inspect the goods upon delivery. The courier is obliged to wait while you inspect the goods. If any items were damaged in transit, we ask that you report it to us within 48 Hours. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we will issue a replacement or full refund to you via your original payment method.

Items Faulty on Arrival

If your items are faulty on arrival, you have 5 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Guarantee

1 year mechanical parts replacement warranty, (excluding foam and fabric, wear and tear). We reserve the right to modify and improve chairs without notice. Replacement parts shipped to standard, mainland UK delivery point

Leather Chairs

All leather chairs are leather faced with simulated leather frames, unless otherwise stated.